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Frequently Asked Questions

June 2021

AUGUST

 

Why are you called August?

August stands for dignity and respect, which is what the period space is missing. We believe that caring for your well-being is a noble pursuit that we can improve. And by returning dignity to a natural and powerful process and by operating from a place of inclusion, shamelessness, transparency, and care, we, at August, hope to help menstruators unlock their full potential throughout the month, every month. 

 

Can I really text you?

Yes, please do! Text “hey august” anytime to (209) 689-2270. Note that by signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) at the cell number used when signing up. Consent is not a condition of any purchase. Reply STOP to cancel. Msg frequency varies. Msg and data rates may apply. View terms and privacy.

 

Do you have a referral program?

Yes, after you complete a purchase, you can find a referral link in your account on our website! Anyone who makes a purchase with this link will receive 10% off and you will receive $2 towards your next order!

 

What is the Inner Cycle Community?

The Inner Cycle is a tight-knit community of menstruators AND non-menstruators working everyday to reimagine the period experience to be more empowering and inclusive. You can learn more about us here: "What is the Inner Cycle?" We would love to have you join us!

 

How can I join the Inner Cycle?

You can join the Inner Cycle here: [https://links.genevachat.com/invite/dcc15e0a-4336-4edf-b302-59892269fa74]!

 

How can I stay updated about new product releases?

The best way to stay updated about new product releases is to join the inner cycle or to follow us on social @itsaugust on Instagram and @itsaugustco everywhere else!

 

PRODUCTS

 

Where are your tampons made? What are they made of?

Our tampons are manufactured in Germany and made from 100% organic cotton sourced from Turkey. They have a plastic-based applicator and open axially after being inserted. Also, all of our period products are FDA approved. 

 

Where are your pads made? What are they made of?

Our pads are manufactured in China and are made out of 100% organic cotton sourced from Turkey. They are plastic-free and 100% biodegradable within 12 months. Also, all of our period products are FDA approved.

 

Where can I find August products?

Currently, you can only find August products on our website, itsaugust.co/shop

 

SUBSCRIPTION

 

What subscription plans do you offer?

The subscriptions are monthly or quarterly, which means that you will be receiving your subscriptions box every month, or every 3 months, depending on your choice.

 

How/when is my subscription charged?

You will be charged for your subscription once the items are already shipped. For all other orders, the charge will be processed at the checkout. 

 

Can I place a one-time order of August products?

Yes, you can place one-time orders of our pads, tampons, and liners!

 

Can I create a subscription with both pads and tampons?

Yes, you can create a subscription box with a mix of pads, tampons, and liners!

 

If I sign up for a subscription, will it renew automatically?

Yes, but you can modify it any time from your account on our website! 

 

How do I change/cancel my subscription?

You can change your subscription plan through your account on our website (itsaugust.co)!

 

Can I pause my subscription?

Yes! Just make sure to do so at least 24 hours before your subscription ships! You can make these changes through your account on our website (itsaugust.co)!

 

 

SHIPPING

Where do you ship?

We currently ship to the US and Canada only. 

 

Where do you ship your products from?

Our products are shipped from our Middletown, PA warehouse.

 

How long does shipping take?

The delivery time is estimated at 3-5 business days and the tracking number will be provided as soon as your order is on its way!

 

Do you offer free shipping?

We offer free shipping on all subscription boxes as well as orders over $30. Otherwise, $5 shipping costs will be applied.

 

How do I update my shipping address?

You can update your shipping address through your account on the website.

 

 

PAYMENT

What forms of payment do you accept?

We currently accept all major credit and debit cards, as well as Apple Pay!

 

How do I update my payment information?

You can update your payment information any time from your account on our website.

AUGUST

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